# 25 The Beeches

*Operated by TFT Consultancy Limited.*

25 The Beeches is a CQC-regulated home-care agency in Tilbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/02/2022

## Practical info

- Postcode: RM18 8ED
- Registered manager: Nevoh, Hilda
- Local authority: Thurrock
- Region: East
- City: Tilbury
- Last CQC check: 24/Feb/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-24
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-02-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-24

### Other

- Finding
  - Evidence: The registered manager was receptive to inspection feedback and took prompt corrective action during the inspection process.
  - Published: 2022-02-24
- Finding
  - Evidence: People's equality, diversity, cultural and religious needs were identified and recorded in care plans.
  - Published: 2022-02-24
- Finding
  - Evidence: Medicines management included staff training, competency assessments and regular audits by the registered manager.
  - Published: 2022-02-24
- Finding
  - Evidence: Staff received induction, Care Certificate training, supervisions and ongoing support from an approachable registered manager.
  - Published: 2022-02-24
- Finding
  - Evidence: Relatives spoke positively about staff being kind, caring and going above and beyond, with all saying they would recommend the service.
  - Published: 2022-02-24
- Finding
  - Evidence: Staff had completed safeguarding training and could describe actions to take if concerns were identified.
  - Published: 2022-02-24
- Finding
  - Evidence: People were supported by a consistent team of staff who knew them well and no missed care call visits were experienced.
  - Published: 2022-02-24
- **governance** _(moderate)_
  - Evidence: Quality checks were undertaken by the registered manager however were not always formerly recorded or had not identified the concerns we found.
  - Published: 2022-02-24

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-24
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-02-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-02-24
- Finding
  - Using medicines safely
  - Published: 2022-02-24
- Finding
  - Staffing and recruitment
  - Published: 2022-02-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-24

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-02-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-02-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-24
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10085464015

HomeCare Compass is an independent guide and is not affiliated with the CQC.