# Kingsway Care Ltd

Kingsway Care Ltd is a CQC-regulated home-care agency in Hove.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/07/2022

## Practical info

- Postcode: BN3 2WB
- Registered manager: James, Lisa
- Local authority: Brighton and Hove
- Region: South East
- City: Hove
- Last CQC check: 09/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-07-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-07-09
- Finding
  - Supporting people to eat and drink enough and access healthcare
  - Published: 2022-07-09

### Other

- Finding
  - Evidence: Active management oversight via electronic care system and audits
  - Published: 2022-07-09
- Finding
  - Evidence: Strong partnership working with health professionals
  - Published: 2022-07-09
- Finding
  - Evidence: Effective infection prevention and control with appropriate PPE
  - Published: 2022-07-09
- Finding
  - Evidence: Positive culture of teamwork and open communication
  - Published: 2022-07-09
- Finding
  - Evidence: Safe recruitment processes including DBS checks and references
  - Published: 2022-07-09
- Finding
  - Evidence: Person-centred care plans with pen pictures and 'word clouds'
  - Published: 2022-07-09
- Finding
  - Evidence: Robust induction and training programme including the Care Certificate
  - Published: 2022-07-09
- Finding
  - Evidence: Kind, caring and friendly staff praised by people and relatives
  - Published: 2022-07-09
- **missed_or_late_visits** _(minor)_
  - Evidence: The registered manager had recently reviewed and was implementing a system for monitoring late calls using the same electronic record system.
  - Published: 2022-07-09
- **record_keeping** _(minor)_
  - Evidence: Care staff could not accurately see how much people had eaten and drunk when they visited, in order to respond, so the registered manager was reviewing their system for improvements.
  - Published: 2022-07-09

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-09
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-09
- Finding
  - Planning personalised care to meet needs and preferences
  - Published: 2022-07-09

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-07-09
- Finding
  - Staffing and recruitment
  - Published: 2022-07-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-09
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-07-09

### well_led

- Finding
  - Engaging and involving people, public and staff; continuous learning and improving care
  - Published: 2022-07-09
- Finding
  - Managers and staff being clear about roles, quality, risks and regulatory requirements
  - Published: 2022-07-09
- Finding
  - Duty of candour
  - Published: 2022-07-09
- Finding
  - Promoting a positive, person-centred, inclusive culture; partnership working
  - Published: 2022-07-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10084427495

HomeCare Compass is an independent guide and is not affiliated with the CQC.