# Bhandal Care

*Operated by Bhandal Care Ltd.*

Bhandal Care is a CQC-regulated home-care agency in Derby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/03/2025

## Practical info

- Postcode: DE1 1FR
- Registered manager: Bhandal, Kuljinderjit
- Local authority: Derby
- Region: East Midlands
- City: Derby
- Last CQC check: 26/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-12-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-12-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-12-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-12-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-12-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-12-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-12-20
- Finding
  - Staff support, training, skills and experience
  - Published: 2023-12-20

### Other

- Finding
  - Evidence: Sufficient staff were deployed with travel time planned between calls and safe recruitment processes in place.
  - Published: 2023-12-20
- Finding
  - Evidence: People's communication needs were assessed and the Accessible Information Standard was met.
  - Published: 2023-12-20
- Finding
  - Evidence: The provider worked in partnership with district nurses, GPs and local pharmacies to deliver effective care.
  - Published: 2023-12-20
- Finding
  - Evidence: Complaints handling was improved with processes introduced to review and resolve concerns.
  - Published: 2023-12-20
- Finding
  - Evidence: Staff were described as caring and kind; people and relatives provided highly positive feedback.
  - Published: 2023-12-20
- Finding
  - Evidence: Medicines were managed safely with MAR charts in use and staff competence checked.
  - Published: 2023-12-20
- Finding
  - Evidence: People felt safe and staff completed safeguarding training; the provider made referrals to the local authority when needed.
  - Published: 2023-12-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-12-20
- Finding
  - Supporting people to develop and maintain relationships and to avoid social isolation
  - Published: 2023-12-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-12-20
- Finding
  - Planning personalised care
  - Published: 2023-12-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-12-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-20
- Finding
  - Using medicines safely
  - Published: 2023-12-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-20
- Finding
  - Staffing and recruitment
  - Published: 2023-12-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-20

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-20
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-20
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-12-20
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10079439601

HomeCare Compass is an independent guide and is not affiliated with the CQC.