# ICare (GB) Limited

*Operated by I Care (GB) Limited.*

ICare (GB) Limited is a CQC-regulated home-care agency in Bury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/08/2022

## Practical info

- Postcode: BL9 9SW
- Registered manager: Brown, Laura
- Local authority: Bury
- Region: North West
- City: Bury
- Last CQC check: 13/Aug/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-13
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-13
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-13

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-08-13
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-08-13
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-08-13
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-13
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-13
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-13

### Other

- Finding
  - Evidence: Strong partnership working with the local authority who described the service as 'very professional'
  - Published: 2022-08-13
- Finding
  - Evidence: Positive culture promoted by the registered manager with good communication and staff recognition
  - Published: 2022-08-13
- Finding
  - Evidence: Person-centred, bespoke care plans that respected dignity, independence and choice
  - Published: 2022-08-13
- Finding
  - Evidence: Good infection prevention and control with adequate PPE supply
  - Published: 2022-08-13
- Finding
  - Evidence: Safe medication administration with face-to-face training, competency assessments and a new electronic system enabling real-time monitoring
  - Published: 2022-08-13

### responsive

- Finding
  - End of life care and support
  - Published: 2022-08-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-13
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-08-13
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-13
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-13

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-13
- Finding
  - Preventing and controlling infection
  - Published: 2022-08-13
- Finding
  - Using medicines safely
  - Published: 2022-08-13
- Finding
  - Staffing and recruitment
  - Published: 2022-08-13
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-08-13
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-13

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-08-13
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-13
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-13
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10073603765

HomeCare Compass is an independent guide and is not affiliated with the CQC.