# Forest Homecare Suffolk

*Operated by Forest Homecare Limited.*

Forest Homecare Suffolk is a CQC-regulated home-care agency in Sudbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/06/2024

## Practical info

- Postcode: CO10 2XH
- Registered manager: Ladkin, Frank
- Local authority: Suffolk
- Region: East
- City: Sudbury
- Last CQC check: 18/Jun/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service worked in partnership with other agencies including health and social care professionals.
  - Published: 2023-06-02
- Finding
  - Evidence: Half of people and relatives spoken with said they were happy with the service and would recommend it.
  - Published: 2023-06-02
- Finding
  - Evidence: The management team demonstrated their understanding of duty of candour.
  - Published: 2023-06-02
- Finding
  - Evidence: The provider supplied staff with PPE and people confirmed it was used during care visits.
  - Published: 2023-06-02
- Finding
  - Evidence: Relevant pre-employment checks including DBS checks, references and proof of identity had been carried out.
  - Published: 2023-06-02
- Finding
  - Evidence: Staff had received training on how to safeguard people from the risk of abuse.
  - Published: 2023-06-02
- **communication_with_families** _(minor)_
  - Evidence: We've not had any surveys. They don't listen. Communication isn't as good as it should be.
  - Published: 2023-06-02
- **person_centred_care** _(moderate)_
  - Evidence: People were not empowered to influence the care and support they received.
  - Published: 2023-06-02
- **incident_learning** _(moderate)_
  - Evidence: The provider was not able to demonstrate how they monitored or managed missed, late and shortened care calls. There was no system in place to enable this.
  - Published: 2023-06-02
- **consent_capacity** _(moderate)_
  - Evidence: Staff training in record keeping needed to be improved in relation of the use of the Mental Capacity Act 2005 (MCA).
  - Published: 2023-06-02
- **staff_training** _(moderate)_
  - Evidence: The provider had not heard about this training and staff working for Forest Homecare Suffolk had not undertaken it [Oliver McGowan Mandatory Training].
  - Published: 2023-06-02
- **record_keeping** _(moderate)_
  - Evidence: People's care records did not always include clear guidelines for staff in how to manage risks to their care.
  - Published: 2023-06-02
- **care_planning** _(moderate)_
  - Evidence: A risk assessment for one person stated there was no issue with their skin integrity. This was despite them using three topical creams for their skin.
  - Published: 2023-06-02
- **leadership** _(critical)_
  - Evidence: The registered manager did not have enough oversight of the service. They did not maintain a presence at the service or undertake any management audits.
  - Published: 2023-06-02
- **governance** _(critical)_
  - Evidence: The provider had failed to establish effective quality assurance and governance systems that identified areas of risk and improvement needed within the service.
  - Published: 2023-06-02
- **staffing_levels** _(critical)_
  - Evidence: The timings are all over the place. They are usually late, it's happening a lot recently, I think they are short staffed.
  - Published: 2023-06-02
- **missed_or_late_visits** _(critical)_
  - Evidence: 78.1% of calls (5555 of care calls in total) had no travel time built in... 14% of people had less than half of the planned duration delivered.
  - Published: 2023-06-02
- **medication_management** _(critical)_
  - Evidence: There are always tablets remaining that [family member] hasn't had. I've found tablets on the floor. A whole packet of tablets as well.
  - Published: 2023-06-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-06-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-06-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-06-02
- Finding
  - Using medicines safely
  - Published: 2023-06-02
- Finding
  - Staffing and recruitment
  - Published: 2023-06-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-06-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-06-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-06-02
- Finding
  - Continuous learning and improving care
  - Published: 2023-06-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-06-02
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks, and regulatory requirements
  - Published: 2023-06-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1006660964

HomeCare Compass is an independent guide and is not affiliated with the CQC.