# The Rock Care Home

*Operated by The Rock Care Home Ltd.*

The Rock Care Home is a CQC-regulated home-care agency in Buckfastleigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/06/2022

## Practical info

- Postcode: TQ11 0BU
- Registered manager: Wilson, Daniel
- Local authority: Devon
- Region: South West
- City: Buckfastleigh
- Last CQC check: 17/Jun/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and respecting privacy, dignity and independence
  - Published: 2022-06-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-06-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-06-17
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-06-17
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-06-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-06-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-06-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-06-17

### Other

- Finding
  - Evidence: Effective governance with regular audits and quality monitoring
  - Published: 2022-06-17
- Finding
  - Evidence: Positive, person-centred culture with engaged registered manager and good staff morale
  - Published: 2022-06-17
- Finding
  - Evidence: Effective partnership working with healthcare professionals (GPs, SALT, dieticians)
  - Published: 2022-06-17
- Finding
  - Evidence: Staff treated people with dignity, respect, kindness and promoted independence
  - Published: 2022-06-17
- Finding
  - Evidence: Care records personalised, regularly reviewed, transitioning to an electronic system
  - Published: 2022-06-17
- Finding
  - Evidence: Staff received induction, training, shadowing and monthly supervisions; felt well supported
  - Published: 2022-06-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-06-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-06-17
- Finding
  - Supporting people to develop relationships and take part in activities
  - Published: 2022-06-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-06-17
- Finding
  - Planning personalised care to meet people's needs and preferences
  - Published: 2022-06-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-06-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-06-17
- Finding
  - Using medicines safely
  - Published: 2022-06-17
- Finding
  - Staffing and recruitment
  - Published: 2022-06-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-17
- Finding
  - Continuous learning and improving care
  - Published: 2022-06-17
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-06-17
- Finding
  - Duty of candour; clarity on roles, quality performance and regulatory requirements
  - Published: 2022-06-17
- Finding
  - Promoting a positive, person-centred, open and empowering culture
  - Published: 2022-06-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10065650875

HomeCare Compass is an independent guide and is not affiliated with the CQC.