# Helping Hands Southend on Sea

*Operated by Midshires Care Limited.*

Helping Hands Southend on Sea is a CQC-regulated home-care agency in Southend-on-sea.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/03/2022

## Practical info

- Postcode: SS1 2SF
- Registered manager: Payne, Janet
- Local authority: Southend-on-Sea
- Region: East
- City: Southend-on-sea
- Last CQC check: 29/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-04-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-04-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-04-23

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-04-23
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-04-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-04-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-04-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-04-23

### Other

- Finding
  - Evidence: Effective quality assurance arrangements driving improvement
  - Published: 2022-04-23
- Finding
  - Evidence: Positive culture and approachable, supportive registered manager
  - Published: 2022-04-23
- Finding
  - Evidence: Person-centred care planning with involvement of people and families
  - Published: 2022-04-23
- Finding
  - Evidence: Adherence to Mental Capacity Act principles and consent documented
  - Published: 2022-04-23
- Finding
  - Evidence: Regular supervisions and spot check visits supporting staff development
  - Published: 2022-04-23
- Finding
  - Evidence: Comprehensive staff induction, training and Care Certificate completion
  - Published: 2022-04-23
- Finding
  - Evidence: Effective infection prevention and control with adequate PPE and COVID-19 measures
  - Published: 2022-04-23
- Finding
  - Evidence: Safe medication management with staff competency assessed
  - Published: 2022-04-23
- Finding
  - Evidence: Reliable visit scheduling with no missed or late calls reported
  - Published: 2022-04-23

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-04-23
- Finding
  - Meeting people's communication needs
  - Published: 2022-04-23
- Finding
  - Planning personalised care to ensure choice and control; end of life care and support
  - Published: 2022-04-23

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-23
- Finding
  - Preventing and controlling infection
  - Published: 2022-04-23
- Finding
  - Using medicines safely
  - Published: 2022-04-23
- Finding
  - Staffing and recruitment
  - Published: 2022-04-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-04-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-04-23

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-04-23
- Finding
  - Engaging and involving people, the public and staff
  - Published: 2022-04-23
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2022-04-23
- Finding
  - Promoting a positive, person-centred culture; duty of candour; continuous learning
  - Published: 2022-04-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10064910062

HomeCare Compass is an independent guide and is not affiliated with the CQC.