# Kent Case Management Ltd

Kent Case Management Ltd is a CQC-regulated home-care agency in West Malling.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/03/2022

## Practical info

- Postcode: ME19 6DZ
- Registered manager: Fleming, Anna
- Local authority: Kent
- Region: South East
- City: West Malling
- Last CQC check: 18/Mar/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-05-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-05-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-05-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-05-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-05-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-05-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-05-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-05-24

### Other

- Finding
  - Evidence: Open complaints culture with accessible feedback mechanisms; satisfaction surveys showed entirely positive feedback.
  - Published: 2024-05-24
- Finding
  - Evidence: People's privacy, dignity and independence actively promoted with specific examples embedded in induction and supervision.
  - Published: 2024-05-24
- Finding
  - Evidence: Outstanding leadership praised by legal and health professionals; registered manager described as 'by far the best case manager I have ever worked with'.
  - Published: 2024-05-24
- Finding
  - Evidence: Effective governance including a range of audits, quality assurance peer review, and an external clinical supervisor.
  - Published: 2024-05-24
- Finding
  - Evidence: Consistent staffing teams who knew people well, with relatives describing staff as 'part of our family'.
  - Published: 2024-05-24
- Finding
  - Evidence: Medicines managed safely with MARs, monthly audits, and post-incident competency follow-up.
  - Published: 2024-05-24
- Finding
  - Evidence: Staff received specialist training including condition-specific education with clinical professionals, competency checks, and regular supervision.
  - Published: 2024-05-24
- Finding
  - Evidence: Strong multi-disciplinary team working with health professionals, neurologists, and specialists, with prompt and effective communication.
  - Published: 2024-05-24
- Finding
  - Evidence: Highly personalised, bespoke care packages tailored to individuals with complex brain injury needs, involving people and families in care planning and recruitment.
  - Published: 2024-05-24

### responsive

- Finding
  - End of life care and support
  - Published: 2024-05-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-05-24
- Finding
  - Meeting people's communication needs
  - Published: 2024-05-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-05-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-05-24
- Finding
  - Using medicines safely
  - Published: 2024-05-24
- Finding
  - Staffing and recruitment
  - Published: 2024-05-24
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-05-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-05-24

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership with others
  - Published: 2024-05-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-05-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10064258273

HomeCare Compass is an independent guide and is not affiliated with the CQC.