# Capital Homecare (UK) Limited

Capital Homecare (UK) Limited is a CQC-regulated home-care agency in Wembley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/03/2026

## Practical info

- Postcode: HA0 1HD
- Registered manager: Mohamed, Mohamed
- Local authority: Brent
- Region: London
- City: Wembley
- Last CQC check: 19/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-11-03
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-11-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-11-03

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-11-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-11-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-11-03
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-11-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-11-03

### Other

- Finding
  - Evidence: People were involved in decisions about their care and the registered manager maintained regular contact through reviews.
  - Published: 2021-11-03
- Finding
  - Evidence: People's diversity, cultural and religious needs were respected and reflected in care delivery.
  - Published: 2021-11-03
- Finding
  - Evidence: Electronic call monitoring was used; staff mostly arrived on time and alerted people when running late.
  - Published: 2021-11-03
- Finding
  - Evidence: Monthly medicine administration record auditing was in place and people received medicines as prescribed.
  - Published: 2021-11-03
- Finding
  - Evidence: Safeguarding training was mandatory and staff could clearly describe reporting responsibilities.
  - Published: 2021-11-03
- Finding
  - Evidence: Staff had received essential training relevant to their roles with high completion compliance.
  - Published: 2021-11-03
- Finding
  - Evidence: People felt safe with care workers and spoke positively about their kindness, empathy and compassion.
  - Published: 2021-11-03
- **leadership** _(moderate)_
  - Evidence: There was no evidence the provider had involved people or other stakeholders to develop or improve the service since they were registered in December 2020.
  - Published: 2021-11-03

### responsive

- Finding
  - End of life care and support
  - Published: 2021-11-03
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-11-03
- Finding
  - Meeting people's communication needs
  - Published: 2021-11-03
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-11-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2021-11-03
- Finding
  - Staffing and recruitment
  - Published: 2021-11-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-11-03
- Finding
  - Using medicines safely
  - Published: 2021-11-03
- Finding
  - Learning lessons when things go wrong
  - Published: 2021-11-03
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-11-03

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2021-11-03
- Finding
  - Working in partnership with others
  - Published: 2021-11-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2021-11-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2021-11-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10063367233

HomeCare Compass is an independent guide and is not affiliated with the CQC.