# Johnstons Homecare Ltd

*Operated by Johnston's Home Care Ltd.*

Johnstons Homecare Ltd is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 25/01/2023

## Practical info

- Postcode: EN3 7XU
- Registered manager: Johnston, Fardosa
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 25/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-08
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-08

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-08
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-08
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-08
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-08
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-08

### Other

- Finding
  - Evidence: The newly appointed manager had identified issues and implemented an improvement plan with new forms and systems.
  - Published: 2023-03-08
- Finding
  - Evidence: Consent and mental capacity were appropriately assessed and documented in care plans.
  - Published: 2023-03-08
- Finding
  - Evidence: Cultural and religious needs were assessed and accommodated, including matching staff to people by language and culture.
  - Published: 2023-03-08
- Finding
  - Evidence: The service worked collaboratively with healthcare professionals and made timely referrals.
  - Published: 2023-03-08
- Finding
  - Evidence: Care plans were person-centred and contained detailed information on individual needs, preferences and life histories.
  - Published: 2023-03-08
- Finding
  - Evidence: Staff treated people with dignity, kindness and respect; described as 'like a family' by people using the service.
  - Published: 2023-03-08
- Finding
  - Evidence: Infection prevention and control measures were in place including appropriate use of PPE.
  - Published: 2023-03-08
- Finding
  - Evidence: Medicines were managed safely; staff received training and were assessed as competent to administer medicines.
  - Published: 2023-03-08
- Finding
  - Evidence: People were protected from the risk of abuse and staff were fully aware of their duties to report concerns.
  - Published: 2023-03-08
- **supervision_appraisal** _(minor)_
  - Evidence: Most staff had not received a supervision due to their short term of employment, but a supervision and appraisal matrix was in place.
  - Published: 2023-03-08
- **staff_training** _(moderate)_
  - Evidence: Where a person had a specific health condition which required specialised care, such as dysphagia or pressure sores, staff had not received training in these specialist areas.
  - Published: 2023-03-08

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-08
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-08
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-08
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-08

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-08
- Finding
  - Using medicines safely
  - Published: 2023-03-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-08
- Finding
  - Staffing and recruitment
  - Published: 2023-03-08

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-08
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-03-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10061087214

HomeCare Compass is an independent guide and is not affiliated with the CQC.