# Mia Care Services Ltd

Mia Care Services Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/12/2025

## Practical info

- Postcode: SW11 5EN
- Registered manager: Mohamed, Ayni
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 17/Dec/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express views; respecting privacy, dignity and independence
  - Published: 2022-07-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-15
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-07-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-07-15

### Other

- Finding
  - Evidence: Diverse management and staff team promoting inclusive culture
  - Published: 2022-07-15
- Finding
  - Evidence: Positive, person-centred culture promoted by registered managers
  - Published: 2022-07-15
- Finding
  - Evidence: Regular spot checks, quality monitoring and feedback from people and relatives
  - Published: 2022-07-15
- Finding
  - Evidence: Mental Capacity Act principles followed with best interests processes
  - Published: 2022-07-15
- Finding
  - Evidence: Medication training with competency checks via spot checks
  - Published: 2022-07-15
- Finding
  - Evidence: Effective infection prevention and control with adequate PPE provision
  - Published: 2022-07-15
- Finding
  - Evidence: Personalised care plans reflecting preferences, religion and culture
  - Published: 2022-07-15
- Finding
  - Evidence: Staff trained in safeguarding and confident to raise concerns
  - Published: 2022-07-15
- Finding
  - Evidence: Safe recruitment with DBS, identity checks and references
  - Published: 2022-07-15
- Finding
  - Evidence: Consistent, punctual care from regular staff who knew people's needs
  - Published: 2022-07-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-07-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-15
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-07-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-15
- Finding
  - Using medicines safely
  - Published: 2022-07-15
- Finding
  - Staffing and recruitment
  - Published: 2022-07-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-15

### well_led

- Finding
  - Engaging people, continuous learning and partnership working
  - Published: 2022-07-15
- Finding
  - Clarity of roles, understanding quality, risks and regulatory requirements
  - Published: 2022-07-15
- Finding
  - Duty of candour - openness and honesty when something goes wrong
  - Published: 2022-07-15
- Finding
  - Promoting a positive, person-centred, inclusive culture
  - Published: 2022-07-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10059930460

HomeCare Compass is an independent guide and is not affiliated with the CQC.