# Alcedo Care Liverpool

*Operated by Alcedo Blue Limited.*

Alcedo Care Liverpool is a CQC-regulated home-care agency in Liverpool.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/11/2022

## Practical info

- Postcode: L5 7QQ
- Registered manager: Mosedale, Laura
- Local authority: Liverpool
- Region: North West
- City: Liverpool
- Last CQC check: 17/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-17

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-11-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-17

### Other

- Finding
  - Evidence: Positive workplace culture with staff feeling valued and supported to develop professionally
  - Published: 2022-11-17
- Finding
  - Evidence: Staff supported people to maintain social connections, attend appointments and participate in community activities
  - Published: 2022-11-17
- Finding
  - Evidence: Strong partnership working with social services, occupational therapists, district nurses, GPs and positive behaviour specialist teams
  - Published: 2022-11-17
- Finding
  - Evidence: Audits and quality checks in place with action plans; incidents promptly reported to CQC with learning shared across branches
  - Published: 2022-11-17
- Finding
  - Evidence: Effective complaints procedure with learning implemented following complaints
  - Published: 2022-11-17
- Finding
  - Evidence: Person-centred care plans written with attention to detail reflecting individual preferences, routines, likes and dislikes
  - Published: 2022-11-17
- Finding
  - Evidence: Staff trained, supervised and appraised in line with organisational policy; training monitored by registered manager and complex care nurses
  - Published: 2022-11-17
- Finding
  - Evidence: Medication processes and systems in place to ensure people received medications safely, including PRN plans
  - Published: 2022-11-17
- Finding
  - Evidence: Safe staff recruitment with all required pre-employment checks completed and sufficient staffing levels
  - Published: 2022-11-17

### responsive

- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-17
- Finding
  - End of life care and support
  - Published: 2022-11-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-17
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2022-11-17

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-11-17
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-11-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-17
- Finding
  - Using medicines safely
  - Published: 2022-11-17
- Finding
  - Staffing and recruitment
  - Published: 2022-11-17

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-17
- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others; Promoting a positive culture
  - Published: 2022-11-17
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10057845166

HomeCare Compass is an independent guide and is not affiliated with the CQC.