# Care Wisdom Services Ltd

Care Wisdom Services Ltd is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Insufficient evidence to rate |
| Safe | Insufficient evidence to rate |
| Effective | Insufficient evidence to rate |
| Caring | Insufficient evidence to rate |
| Responsive | Insufficient evidence to rate |
| Well-led | Insufficient evidence to rate |

Rating published: 05/01/2023

## Practical info

- Postcode: CR0 7BF
- Registered manager: Carthy, Gladys
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 05/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-05
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-05

### Other

- Finding
  - Evidence: Care plan review was conducted after 6 weeks and the provider planned further updates as they got to know the person.
  - Published: 2023-01-05
- Finding
  - Evidence: The service had an open culture with staff speaking positively about the provider and feeling well supported.
  - Published: 2023-01-05
- Finding
  - Evidence: Food and fluid intake was documented to ensure adequate nutrition and hydration.
  - Published: 2023-01-05
- Finding
  - Evidence: Staff were trained in infection control, MCA, and safeguarding and could describe their responsibilities.
  - Published: 2023-01-05
- Finding
  - Evidence: Staff treated the person with kindness and respect, building positive rapport through consistent care.
  - Published: 2023-01-05
- Finding
  - Evidence: The person received care and support specific to their needs and wishes, with choices respected and involvement in decisions.
  - Published: 2023-01-05
- **incident_learning** _(minor)_
  - Evidence: The provider was initially unclear of the reporting process. However, following the inspection, we were provided with policies and procedures which clearly indicated how to report on accidents.
  - Published: 2023-01-05
- **governance** _(moderate)_
  - Evidence: There were no current quality assurance processes in place, the service had not been operating for very long so there was not enough evidence to see how effective governance processes will be.
  - Published: 2023-01-05
- **complaints_handling** _(minor)_
  - Evidence: The person and their representative did have any concerns, they were not sure of how to report this or who to speak to.
  - Published: 2023-01-05
- **safeguarding** _(moderate)_
  - Evidence: At the time of the inspection, the policy for safeguarding was unavailable however, after the inspection, the provider ensured a new and updated policy was in place.
  - Published: 2023-01-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-05
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-05
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-05
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-05
- Finding
  - Using medicines safely
  - Published: 2023-01-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-05
- Finding
  - Staffing and recruitment
  - Published: 2023-01-05

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-05
- Finding
  - Continuous learning and improving care
  - Published: 2023-01-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-05
- Finding
  - How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
  - Published: 2023-01-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10048036915

HomeCare Compass is an independent guide and is not affiliated with the CQC.