# Onecall24 Healthcare Limited

Onecall24 Healthcare Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/03/2025

## Practical info

- Postcode: NW1 5QT
- Registered manager: Ward, Tracey
- Local authority: Westminster
- Region: London
- City: London
- Last CQC check: 10/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-05-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-05-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-05-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-05-06
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-05-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-05-06

### Other

- Finding
  - Evidence: Strong partnership working with specialist health teams and commissioners
  - Published: 2022-05-06
- Finding
  - Evidence: Robust governance including customised electronic care system, audits, continuous improvement plan and duty of candour
  - Published: 2022-05-06
- Finding
  - Evidence: Clear complaints process with prompt resolution and escalation pathways
  - Published: 2022-05-06
- Finding
  - Evidence: Person-centred care plans reflecting cultural, religious and communication needs (Accessible Information Standard met)
  - Published: 2022-05-06
- Finding
  - Evidence: Working in line with the Mental Capacity Act and Court of Protection processes where appropriate
  - Published: 2022-05-06
- Finding
  - Evidence: Bespoke staff training developed with specialist health teams and family carers, with competency assessments
  - Published: 2022-05-06
- Finding
  - Evidence: Strong infection prevention including PPE access, fit testing of respirators and Covid-19 measures
  - Published: 2022-05-06

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-06
- Finding
  - Supporting people to develop and maintain relationships and to avoid social isolation
  - Published: 2022-05-06
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-06
- Finding
  - Planning personalised care
  - Published: 2022-05-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-06
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-06
- Finding
  - Using medicines safely
  - Published: 2022-05-06
- Finding
  - Staffing and recruitment
  - Published: 2022-05-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-06
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-05-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-05-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-05-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-05-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10023053398

HomeCare Compass is an independent guide and is not affiliated with the CQC.