# The Home Team

*Operated by The Home Team Care Ltd.*

The Home Team is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2022

## Practical info

- Postcode: NR14 8SJ
- Registered manager: Thurling, Tyler-Louise
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 15/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2022-12-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-17

### Other

- Finding
  - Evidence: The management team demonstrated good oversight and were proactive in developing audit and quality assurance processes.
  - Published: 2022-12-17
- Finding
  - Evidence: Safe recruitment processes and comprehensive safeguarding training, including face-to-face 'deep dives', were in place.
  - Published: 2022-12-17
- Finding
  - Evidence: People and relatives could access care plans and daily notes via a dedicated system, supporting transparency and partnership.
  - Published: 2022-12-17
- Finding
  - Evidence: Staff and management were praised for kindness, approachability, and protecting people's dignity and independence.
  - Published: 2022-12-17
- Finding
  - Evidence: An electronic 'live' monitoring system provided real-time oversight of medication administration and daily notes.
  - Published: 2022-12-17
- Finding
  - Evidence: Detailed, person-centred care plans containing people's life histories helped staff deliver individualised care.
  - Published: 2022-12-17
- Finding
  - Evidence: Strong focus on staff learning and development, including innovative methods such as a fictional character 'Ivy' and a mock living room for skills practice.
  - Published: 2022-12-17
- Finding
  - Evidence: People were supported by consistent, regular staff who arrived on time and stayed for the expected duration, with 90% of visits fulfilled on time in the last month.
  - Published: 2022-12-17

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-17
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-12-17
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-17
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-17
- Finding
  - Using medicines safely
  - Published: 2022-12-17
- Finding
  - Staffing and recruitment
  - Published: 2022-12-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-17

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2022-12-17
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Duty of candour
  - Published: 2022-12-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care
  - Published: 2022-12-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10019352865

HomeCare Compass is an independent guide and is not affiliated with the CQC.