# Great Cambridge House

*Operated by Ntec Support Services Limited.*

Great Cambridge House is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 05/11/2022

## Practical info

- Postcode: EN1 4BY
- Registered manager: Addo, Kesha
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 05/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-05
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-05
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-05

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-05
- Finding
  - Staff working with other agencies; supporting people to live healthier lives and access healthcare
  - Published: 2022-11-05
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-05
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-05
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-05

### Other

- Finding
  - Evidence: Quarterly newsletter 'The Gazette' celebrating achievements and keeping people, relatives and professionals informed
  - Published: 2022-11-05
- Finding
  - Evidence: People involved in interviewing new staff, reflecting genuine co-production
  - Published: 2022-11-05
- Finding
  - Evidence: Silver Investors in People award achieved in 2021, reflecting strong staff support and organisational culture
  - Published: 2022-11-05
- Finding
  - Evidence: Strong governance with detailed auditing, electronic records, and rapid response to feedback
  - Published: 2022-11-05
- Finding
  - Evidence: Outstanding communication support including specialist training, tailored communication care plans and accessible information
  - Published: 2022-11-05
- Finding
  - Evidence: Comprehensive risk assessments co-produced with people, including behaviour support plans and personal evacuation plans
  - Published: 2022-11-05
- Finding
  - Evidence: Medicines managed safely with competency assessments following training
  - Published: 2022-11-05
- Finding
  - Evidence: Robust safeguarding culture with staff trained to recognise and report abuse and people informed of how to raise concerns
  - Published: 2022-11-05

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-05
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-05
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-11-05
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and take part in activities
  - Published: 2022-11-05

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-05
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-05
- Finding
  - Using medicines safely
  - Published: 2022-11-05
- Finding
  - Staffing and recruitment
  - Published: 2022-11-05
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-05
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-05

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; working in partnership with others
  - Published: 2022-11-05
- Finding
  - Managers and staff being clear about their roles; continuous learning and improving care
  - Published: 2022-11-05
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-05
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-05

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10012729010

HomeCare Compass is an independent guide and is not affiliated with the CQC.