# Goldtech Care Services Ltd

Goldtech Care Services Ltd is a CQC-regulated home-care agency in Woking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/10/2021

## Practical info

- Postcode: GU23 7EF
- Registered manager: Nantumbwe, Alice
- Local authority: Surrey
- Region: South East
- City: Woking
- Last CQC check: 30/Oct/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-27
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-27
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-27

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2024-03-27
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-03-27
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-27
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-27
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-27

### Other

- Finding
  - Evidence: Complaints process was accessible in multiple formats including large print, audio and different language versions.
  - Published: 2024-03-27
- Finding
  - Evidence: People's end of life wishes and contacts were recorded for staff reference where appropriate.
  - Published: 2024-03-27
- Finding
  - Evidence: Safeguarding training was in place and the registered manager demonstrated a clear understanding of safeguarding responsibilities.
  - Published: 2024-03-27
- Finding
  - Evidence: Provider worked closely with GPs, district nurses, social workers and other health and social care professionals.
  - Published: 2024-03-27
- Finding
  - Evidence: Registered manager promoted an open, inclusive culture with regular supervision, appraisals and satisfaction surveys.
  - Published: 2024-03-27
- Finding
  - Evidence: Cultural, spiritual and diversity needs were respected, including matching staff to clients based on religious preferences.
  - Published: 2024-03-27
- Finding
  - Evidence: Care plans were person-centred, detailed, and regularly updated to reflect changes in people's needs and wishes.
  - Published: 2024-03-27

### responsive

- Finding
  - End of life care and support
  - Published: 2024-03-27
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-27
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-27
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2024-03-27

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-03-27
- Finding
  - Preventing and controlling infection
  - Published: 2024-03-27
- Finding
  - Using medicines safely
  - Published: 2024-03-27
- Finding
  - Staffing and recruitment
  - Published: 2024-03-27
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-03-27
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-27

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-03-27
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-27
- Finding
  - Continuous learning and improving care
  - Published: 2024-03-27
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2024-03-27
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-03-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-10010612053

HomeCare Compass is an independent guide and is not affiliated with the CQC.